Catherine TogherinITV TechnologyWe’ve been on a hell of a discovery…From Coronation Street to Dancing on Ice, how our internal technology teams have put people, empathy and research at the heart of what…Jun 17, 2020Jun 17, 2020
Catherine TogherinWe are Citizens AdviceRolling out new tech to a volunteer workforceHow our new case management system transformed the advice service in SheffieldAug 6, 2018Aug 6, 2018
Catherine TogherinWe are Citizens AdviceHow to build your own case management systemEat, build, share, repeat — the vision behind our flagship productMay 1, 2018May 1, 2018
Catherine TogherinWe are Citizens AdviceTo solve people’s problems, use the best technology you can buildWhy we took a risk to create our own case management systemJan 16, 20182Jan 16, 20182
Catherine TogherinWe are Citizens AdviceWe love it. We hate it. Managing feedback on digital productsHow we let our users know what we’re working on and whenSep 27, 20172Sep 27, 20172
Catherine TogherinWe are Citizens AdviceHow to train 23,000 people — get your whole organisation involvedCasebook is one of our most ambitious projects so isn’t a job for just one teamJun 23, 2017Jun 23, 2017