Bot design

I read Principles of Bot Design.

It made me think of these design principles we talked about at the start of a recent chat bot based project we did:

Motenashi principles (Japanese hospitality) should inform the experience of this product:

Anticipation of the other’s needs: The host should respond to guest’s needs before the latter feels such need himself.

Flexibility to the situation: Refers to the appropriate amount of formality or casualness respectively.

Understatement: The host should not display his efforts, in order to create a natural feeling for the guest.

Which I stole from here.