Awesome article.
Josh Cameron
1

Hey Josh, I agree and think that this can be achieved with almost any outbound calling software that reports on connections when combined with a customer service team trained to assign a disposition to every answered call that accurately describes the call outcome. We’ve been able see significant results at both the connect % and specific disposition level when we’ve run tests around increasing trust and awareness before an attempt is made to contact the customer by phone. Keeping all this data in your own DB also definitely makes for the easiest reporting and analysis.

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