33 Ways Airline Industry Use Technology to Deliver Great Customer Service
While airway companies are generally great at competing with each other, the one thing they absolutely can shine in is customer service, which can be done in many ways with the help of various call center management software. They can do this using proactive engagement. Apart from handling calls, emails and social media messages, the biggest customer service trend that is becoming increasingly popular among companies is getting proactive with customers, both, new and loyal to the companies. To understand how this proactive engagement is supposed to work, it is important to determine what exactly is proactive engagement.