Colin Shaw
Founder @BeyondP, Customer Experience Consultancy | LinkedIn Top 150 Business Influencer, nearly 200k followers | Best-Selling Author | @LutonTown FC Supporter
Latest
Nov 6, 2015 · 2 min
Think There’s No Such Thing as Bad Press? Think Again!
Jeff Bezos said, “A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” Amazon’s tries hard to provide an excellent experience for their Customers. By consistently doing what it…
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Oct 19, 2015 · 3 min
3 WAYS CUSTOMERS’ MINDS PLAYS TRICKS ON THEM
As customer experience consultants who focus on the emotional elements of service and product customer experience and value delivery, we are often asked about the behavioral role of tangible, rational, and functional elements of value and experience…