Comotion ConsultingA Model For Transforming To A Customer-Led BusinessIs there a recipe for transformation? Can a business genuinely transform itself to be customer-led? How do you get started? These were the…Apr 18, 2017Apr 18, 2017
Comotion ConsultingWhen AI Goes Too FarYou and a friend go out shopping and you both buy the same thing, only they pay less for it than you do. They don’t have a specific…Apr 18, 2017Apr 18, 2017
Comotion ConsultingAgile Or Fragile? How To Develop A New Operating ModelDesigning and implementing a new operating model is one of the biggest challenges an organisation can undertake, and increasing pressures…Apr 18, 2017Apr 18, 2017
Comotion ConsultingWhy Silos Damage Customer ExperiencesSilos may be a great way to store grain, but can cause problems when silo mentality runs unchecked in a company.Apr 18, 2017Apr 18, 2017
Comotion ConsultingGreat Customer Experiences — The $10M Cost Of Forgetting A CommaThere is a brilliant story covering the press rounds about a $10M lawsuit in the US that has been won due to the lack of a comma in a state…Mar 21, 2017Mar 21, 2017
Comotion ConsultingMyth-Busters about exceptional customers experience: The Fashion Retailer And The Snow TireAs part of our series of myth-busters about exceptional customers experiences (both good and bad), we are asking customer experts from…Mar 21, 2017Mar 21, 2017
Comotion ConsultingDeveloping A Customer Driven Business: Core Concepts And Practical StepsAt a recent Comotion Breakfast Briefing, Stephen Ingledew, who until recently was the Managing Director, Customers and Marketing at…Mar 15, 2017Mar 15, 2017
Comotion ConsultingWhy Silos Damage Customer ExperiencesSilos may be a great way to store grain, but can cause problems when silo mentality runs unchecked in a company.Mar 15, 2017Mar 15, 2017
Comotion ConsultingForget structure — organise around the customerAs a statement of intent, creating a Chief Customer Officer, Head of Customer Experience or similar role, helps organisations to switch…Mar 9, 2017Mar 9, 2017
Comotion ConsultingUnderstanding the customer; building better conversations through deeper insightAt a recent Comotion Breakfast Briefing, Stephen Ingledew, who until recently was the Managing Director, Customers and Marketing at…Feb 28, 2017Feb 28, 2017