Comotion Consulting – Medium

Comotion Consulting

Comotion Consulting

A Model For Transforming To A Customer-Led Business

Is there a recipe for transformation? Can a business genuinely transform itself to be customer-led? How do you get started? These were the…

Apr 18, 2017

Apr 18, 2017

Comotion Consulting

When AI Goes Too Far

You and a friend go out shopping and you both buy the same thing, only they pay less for it than you do. They don’t have a specific…

Apr 18, 2017

Apr 18, 2017

Comotion Consulting

Agile Or Fragile? How To Develop A New Operating Model

Designing and implementing a new operating model is one of the biggest challenges an organisation can undertake, and increasing pressures…

Apr 18, 2017

Apr 18, 2017

Comotion Consulting

Why Silos Damage Customer Experiences

Silos may be a great way to store grain, but can cause problems when silo mentality runs unchecked in a company.

Apr 18, 2017

Apr 18, 2017

Comotion Consulting

Great Customer Experiences — The $10M Cost Of Forgetting A Comma

There is a brilliant story covering the press rounds about a $10M lawsuit in the US that has been won due to the lack of a comma in a state…

Mar 21, 2017

Mar 21, 2017

Comotion Consulting

Myth-Busters about exceptional customers experience: The Fashion Retailer And The Snow Tire

As part of our series of myth-busters about exceptional customers experiences (both good and bad), we are asking customer experts from…

Mar 21, 2017

Mar 21, 2017

Comotion Consulting

Developing A Customer Driven Business: Core Concepts And Practical Steps

At a recent Comotion Breakfast Briefing, Stephen Ingledew, who until recently was the Managing Director, Customers and Marketing at…

Mar 15, 2017

Mar 15, 2017

Comotion Consulting

Why Silos Damage Customer Experiences

Silos may be a great way to store grain, but can cause problems when silo mentality runs unchecked in a company.

Mar 15, 2017

Mar 15, 2017

Comotion Consulting

Forget structure — organise around the customer

As a statement of intent, creating a Chief Customer Officer, Head of Customer Experience or similar role, helps organisations to switch…

Mar 9, 2017

Mar 9, 2017

Comotion Consulting

Understanding the customer; building better conversations through deeper insight

At a recent Comotion Breakfast Briefing, Stephen Ingledew, who until recently was the Managing Director, Customers and Marketing at…

Feb 28, 2017

Feb 28, 2017

Comotion Consulting

Comotion Consulting

At Comotion, we facilitate the design & build of customer-led businesses #strategy #cx #innovation #digital #servicedesign Team: http://bit.ly/298kbtF

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