The ConversationHow Apple Business Chat Enables Ecommerce Brands to Boost SalesA term many may not have come across is m-commerce, or mobile e-commerce. Today, most people’s smartphones are essentially an extension of…Apr 12, 2021Apr 12, 2021
The ConversationHow Should Brands Engage Customers Post-Covid? Through Conversational CXIn a tumultuous year, we’ve seen customer expectations change beyond recognition.Mar 25, 2021Mar 25, 2021
The Conversation5 Messaging Trends to Watch Out For in 2021| ConversocialThis is my first set of annual predictions for Conversocial. Preparing to write the article, I imagined this would feel a little bit like…Mar 18, 2021Mar 18, 2021
The ConversationWhat Countries are the Biggest WhatsApp Users in 2021?Imagine a free messaging app so popular that, when the government planned to tax it, thousands of people took to the streets in protest.Mar 12, 2021Mar 12, 2021
The ConversationThe 10 Most Digital CX Minded CEOs | ConversocialIn an increasingly digital world, it’s never been more important for brands to provide customer-centric experiences. It’s not enough to…Mar 8, 2021Mar 8, 2021