Crisis Center Rock Star — Ronald Morehand

August 1, 2017

Ron is a Telecounselor at 2–1–1/Life Line in Rochester, NY. Here’s what his nominator had to say about him:

I cannot say enough good things about Ron. He really cares about each caller, and is offering his calm wisdom, and steady presence, to their lives. He also goes out of the way to make the team of telecounselors feel appreciated. His words of affirmation and encouragement have been like a balm to the weary soul, especially after talking with difficult callers. He is wise, and brings stability to the team, and I appreciate him.

Clearly Ron has had a huge impact on his peers and those who he reaches through the crisis line. We wanted to know more about Ron, what makes him passionate about this work and in helping others. Here’s what he had to say.


Lifeline: Why did you become involved with suicide prevention and crisis center work?

Ron: I became involved with the suicide prevention/crisis center services because I believe I have been called and equipped to help people who are in crisis. Moreover, I have been uniquely prepared for this work, not only because of my professional experience and training, but by life events which have changed me forever. These life events have not made me a bitter person; they have made me a humble better person who desires to help those who are at their wits end.

L: Can you tell us about a positive experience you’ve had with someone while working in crisis center services?

R: One of my most memorable and positive experiences was when I was able to help a lady, who was suicidal, change her mind. After about an hour on the phone, she threw away the rope with which she prepared to hang herself. Also, she wrote down some things I suggested she do. When I did a follow up call days later she was laughing and joking. Plus, she had taken my suggestions and ran with them. She turned her life around in a very short period of time. I have had numerous calls and follow up calls of that sort.

L: Are there changes or improvements you’d like to see regarding suicide prevention or crisis center services?

R: I would like to see crisis center services ALWAYS stress on-going training for staff and staff recognition as evidenced in your email to me and your newsletter. Thank you for recognizing employees and asking for our input!

L: Anything else?

T: Lastly, one of my favorite stories was the closing of a call with a teenager. She said, “You were much better at your job than I expected you to be.” I am smiling and my eyes are watering up as I type this. Although there have been callers who have referred to me as their angel, even some have stated I will always be a part of their life; nevertheless, to have a suicidal teenager stop self-harming and laugh at my corny analogies and illustrations is forever etched in my heart and mind.


Thank you, Ron, for all of the life-saving work you do every day. Ron finished his responses with a sentiment I think many of us probably share: “This is much, much more than a job or place of employment for me.” Rock on, Ron — you’re an amazing human being and the world is a better place because of you.


If you’re involved with a crisis center and interested in joining the Lifeline, a network of over 150 crisis centers around the country, please email lifelineinfo@mhaofnyc.org.

If you or someone you know is struggling with depression or thoughts of suicide, reach out. The Lifeline is available 24/7 at 1–800–273-TALK (8255).

    Lifeline Crisis Centers

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    Messages from the National Suicide Prevention Lifeline and Its Network of Crisis Centers

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