Crossroad ConsultingWHY VISUAL WORKERS GET MORE OUT OF THEIR PROJECTS AND TEAMSAbundance of information, “always on, always connected mode“, the growing complexity and interdependences in projects … At a certain point…Jul 30, 2015Jul 30, 2015
Crossroad Consulting5 ESPRESSO’S TO BEAT INNOVATOR’S FATIGUEWhat is the difference between a project at the heart of the business (e.g. a product launch, process improvements, sales optimizations)…Jul 17, 2015Jul 17, 2015
Crossroad ConsultingA training needs to be a Sprint, not a marathonTraditionally corporate trainings are quite long and passive. Participants gather in a room and listen to someone who wants to transfer…Jul 1, 2015Jul 1, 2015
Crossroad ConsultingService Dominant Logic in 10 do’s and don’tsService Dominant Logic (SDL) is one of the most significant vision of the future of marketing and strategy of the last 10 years.Jun 3, 2015Jun 3, 2015
Crossroad Consulting5+1 Perfectly sensible reasons to resist changeChange agents have the tendency to attribute resistance to the employees being slackers, stuck in the past or unwilling to embrace the…Jun 3, 2015Jun 3, 2015
Crossroad ConsultingDigital services — still humanMobile and digital transformation tipsJun 3, 2015Jun 3, 2015
Crossroad ConsultingEnd users’ experience is redefining IT serviceCustomers are becoming increasingly demanding, and social media platforms are giving them the power they need to express their (dis)content…Jun 2, 2015Jun 2, 2015
Crossroad ConsultingA customer experience I do remember…In a previous post, Jürgen explained custumer experiences should be Sticky and Contagious. Well, it rang a bell with me.Jun 1, 2015Jun 1, 2015
Crossroad ConsultingSticky and ContagiousThe secret sauce of Customer Experience is to make it sticky (memorable) and contagious (share-worthy).Jun 1, 2015Jun 1, 2015
