CustellenceHow to build a business case for investing in Customer ExperienceHow do you convince your boss that customer experience is something worth investing in? Can you prove the business effects and value of…Jul 5, 2018Jul 5, 2018
CustellenceThe 6 biggest Customer Journey Mapping mistakes and what to do insteadCustomer Journey Mapping is not only great fun to do, it is an essential activity when creating great customer experiences. But it’s easy…Mar 11, 2018Mar 11, 2018
CustellenceWebinar: Make Customer Journey Mapping easier, faster and more collaborativeWant more happy customers, lower your churn, raise your Customer Satisfaction Index? Take Customer Journey Mapping to the next level by…Sep 14, 2017Sep 14, 2017
CustellenceWebinar: Make Customer Journey Mapping easier, faster and more collaborativeWant more happy customers, lower your churn, raise your Customer Satisfaction Index? Take Customer Journey Mapping to the next level by…May 5, 2017May 5, 2017
CustellenceCustellence Case: How a service company within the field of pension and insurance uses the Customer…Many organizations have the ambition to improve their customer experience while at the same time facing challenges in their digital…Apr 25, 2017Apr 25, 2017
CustellenceSKL / Swedish Association of Local Authorities and Regions (SALAR) choose CustellenceToday, around 60 different public authorities, municipalities and stakeholders have to coordinate their efforts in order to make the lives…Jan 31, 2017Jan 31, 2017
CustellenceThe invisible processDoing the right stuff at the right time, for the right reason.Mar 31, 2016Mar 31, 2016
CustellenceMaking great customer journeysA customer journey is a great tool to capture the total experience of a business / organization from the customer’s point of view.Feb 9, 20161Feb 9, 20161
CustellenceA prototype of change managementCustellence is a dynamic customer journey tool that enables organizations to unite around customer needs.Nov 11, 2015Nov 11, 2015
CustellenceDone testing (customers as product owners)or Co-developing digital services together with your clientsJul 3, 2015Jul 3, 2015