Webinar: Make Customer Journey Mapping easier, faster and more collaborative

Want more happy customers, lower your churn, raise your Customer Satisfaction Index? Take Customer Journey Mapping to the next level by using the cloud based tool Custellence.

Register for this webinar and learn how Custellence helps you to spend more time delivering a better customer experience and less making customer journey maps. Sign up form

This webinar will be hosted by

Daniel Ewerman | Founder and CEO, Custellence and Transformator Design

Marc Fonteijn | Co-founder 31Volts and host of the ServiceDesignShow.com

What will you learn

  1. The map: How to take your Customer Journey Mapping to a more professional level. How assumption based can they be? As-Is or To-Be maps, pros and cons? Which customer journeys should we start with? How detailed do they need to be?
  2. The tool: What are the benefits of a tool like Custellence? Step by step, how do you succeed with it. You will learn best practices and different ways to structure maps.
  3. The organization: How do you organize yourself in the best way around Custellence to ensure that customer needs are not lost in the management, development or maintenance. We discuss ways to keep the maps up-to-date over time and make it to the governing plan.


Please go to this Sign up form and choose the time that works best for you.

  • Wednesday the 31st of May, 9:00–10:00 (CET)
  • Wednesday the 31st of May, 14:00–15:00 (CET)
  • Wednesday the 31st of May, 20:00–21:00 (CET)

If you can’t attend live? You should still register! We will be sending out slides and recordings after the webinar to all the registrants.

Hoping to see you there // Marc and Daniel