Custellence – Medium

Custellence

Custellence

How to build a business case for investing in Customer Experience

How do you convince your boss that customer experience is something worth investing in? Can you prove the business effects and value of…

Jul 5, 2018

How to build a business case for investing in Customer Experience

Jul 5, 2018

Custellence

The 6 biggest Customer Journey Mapping mistakes and what to do instead

Customer Journey Mapping is not only great fun to do, it is an essential activity when creating great customer experiences. But it’s easy…

Mar 11, 2018

The 6 biggest Customer Journey Mapping mistakes and what to do instead

Mar 11, 2018

Custellence

Webinar: Make Customer Journey Mapping easier, faster and more collaborative

Want more happy customers, lower your churn, raise your Customer Satisfaction Index? Take Customer Journey Mapping to the next level by…

Sep 14, 2017

Webinar: Make Customer Journey Mapping easier, faster and more collaborative

Sep 14, 2017

Custellence

Webinar: Make Customer Journey Mapping easier, faster and more collaborative

Want more happy customers, lower your churn, raise your Customer Satisfaction Index? Take Customer Journey Mapping to the next level by…

May 5, 2017

Webinar: Make Customer Journey Mapping easier, faster and more collaborative

May 5, 2017

Custellence

Custellence Case: How a service company within the field of pension and insurance uses the Customer…

Many organizations have the ambition to improve their customer experience while at the same time facing challenges in their digital…

Apr 25, 2017

Custellence Case: How a service company within the field of pension and insurance uses the Customer…

Apr 25, 2017

Custellence

SKL / Swedish Association of Local Authorities and Regions (SALAR) choose Custellence

Today, around 60 different public authorities, municipalities and stakeholders have to coordinate their efforts in order to make the lives…

Jan 31, 2017

SKL / Swedish Association of Local Authorities and Regions (SALAR) choose Custellence

Jan 31, 2017

Custellence

The invisible process

Doing the right stuff at the right time, for the right reason.

Mar 31, 2016

The invisible process

Mar 31, 2016

Custellence

Making great customer journeys

A customer journey is a great tool to capture the total experience of a business / organization from the customer’s point of view.

Feb 9, 2016

Making great customer journeys

Feb 9, 2016

Custellence

A prototype of change management

Custellence is a dynamic customer journey tool that enables organizations to unite around customer needs.

Nov 11, 2015

A prototype of change management

Nov 11, 2015

Custellence

Done testing (customers as product owners)

or Co-developing digital services together with your clients

Jul 3, 2015

Done testing (customers as product owners)

Jul 3, 2015

Custellence

Custellence

The easy-to-use tool for customer journey maps, user stories, experience maps and service blueprints. Get your free account at custellence.com

Following

Help
Status
About
Careers
Press
Blog
Privacy
Terms
Text to speech
Teams