Euphoria
Euphoria
Jul 29, 2017 · 4 min read

This is rather long, but — it’s in response to the latest email from the HP Customer Service Rep telling me why they cannot process the order I placed via their website.

I’d have ordered the computer from HP Costa Rica if it had been available here, using the same credit card, which I suspect they’d have accepted, though I certainly could have just paid for it using my local debit card, too.

Dear Kristette T. or whoever receives this message:

I’m sorry that HP is losing this sale that, though placed from outside the U.S.A., where I currently am, was made using a U.S. credit card billed to my U.S. residence and paid through an account in the USA, which was to be sent to my friend’s house in Texas which, last time I checked, is still located within the USA. It’s true that the prepaid SIM I last used while I was in the USA is no longer active — Unlike the majority of people currently in the United States of America, it seems, I do not see the point in paying for and maintaining an account when I’m not using it and it’s so easy to just get another prepaid telephone number when I need it again. When did it become mandatory for U.S. residents to maintain a telephone in their own name in order to make a purchase using their own credit card whose bill is promptly paid every month?

Though I’m disappointed because the HP Spectre x2 seemed like just what I’d been looking for for a long, long time before deciding to buy a new computer, I won’t buy it from another source, either, because I do not want to give my business to a company with such ridiculous policies, no matter how great their device seems. It’s just not worth all the aggravation I’ve been put through by trying to purchase from this company, so I will buy the next-best computer for me which, by the way, actually costs less and is a lot more powerful, from a company that has no problem, whatsoever, in accepting my credit card as payment, no matter where in the world I might happen to be when I place the order. It seems to me that someone with a Call Center in the same part of the world their customers might want to purchase from doesn’t seem to have the wherewithal to check to see if that same customer answers the phone that’s in their own name in that same country and is able to verify that it’s the same person. It’s sad to think of all the sales lost by HP, and other companies with the same, absurd practices in these days when customers lead more international lives all the time and may want to order from wherever they are in the world at the moment. I guess that even an astronaut currently on the International Space Station couldn’t buy a computer directly from HP because surely the people living up there aren’t maintaining telephone accounts they can’t use, either.

Just so you know, in case anyone in HP Management cares about my experience and opinions regarding it, I will be posting this letter on several social media outlets so that others know what I experienced in trying to purchase from HP and will save themselves the time and aggravation and simply buy from someone else.

Thank you for making the contradiction of the company’s policy and its actions evident by stating: “Here at the hp.com Sales Center, we are only able to accept orders that are being billed and shipped to an address within the 50 United States and the District of Columbia. This means that we are unable to accept orders with international addresses, addresses in U.S. territories or orders that are placed from outside the U.S.

As well, all orders must be placed using a credit card that was issued from a U.S. bank or financial institution. Products purchased from the HP.com Sales Center may not be exported as service and support provided by HP Technical Support will not be provided. We apologize for the inconvenience this has caused our customers”

I don’t understand how having a single computer shipped to an address in Texas to be given to the purchaser who’s currently in another country but will be traveling back to the USA with the portable computer can be considered as “exportation” but maybe HP has a different definition of that word from my own.

Interesting that all the personal information I've been asked for in order to receive a refund for something I’m not allowed to buy is followed by the information that a supervisor will look it over. I assume it will be the same supervisor who I wasn't able to speak to during my second long distance call, again to the same country I’m currently in to supply the same, exact information I’d been asked for the day before. I believe I’ll simply wait for the hold to be removed from my account, thanks.

Euphoria

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Euphoria

Youngish, oldish Caribbean influenced comfort crusader--Let's make the world a healthier place with better clothes & furniture.