Due to COVID-19 we had to quickly change our qualitative research to a remote approach. Here is what we learned after 3 months.

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Remote is the new research

User validation is vital when launching new and improved features or products. On location UX labs were one of our go-to-methods to ensure intuitive and successful customer facing products.

Due to COVID-19 we had to pivot to a remote approach in a fairly short amount of time. It required adapting our methods, tools and communication. It also meant tackling a completely new set of challenges and problems.

In this article we would like to share our experiences with remote UX labs, our approach, the problems we faced and what we’ve learned thus far.

Our experiences are based on three test cases we tested in the last months — all in form of UX labs. By UX labs we mean a mixture of user interviews and usability testing of a prototype. The first and second UX lab had 3 iterations to test and improve a user flow for a central feature of a mobility app. The goal of the third UX lab was to validate a customer profile for a new orientation of a mobility website. …



A studio for service and digital product design www.dayone.de/en

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