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Phoenix Contact Center
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The Sound of Service
It’s a competitive world today for businesses. When you lose a customer due to poor service, you’ve not only lost that customer, but they…
Phoenix Contact Center
3 min read
A Customer’s Perception Can Define Their Reality
Did you know that 92% of all customer interactions happen via the phone?
Phoenix Contact Center
2 min read
Mark Goins Delivers a Superior Customer Experience
Proactive listening CARE Listening with an empathetic ear Empathy PERFECT Compassion Care Definitely QUALITY not Quantity Understanding…
Phoenix Contact Center
2 min read
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