Phoenix Contact CenterDER North Team Hits it Out of the Park!With the World Series of Sales wrapping up this week, we thought it was a great time to profile a team at the Phoenix Contact Center that…Nov 24, 2014Nov 24, 2014
Phoenix Contact CenterThe Best Call in the Phoenix Contact CenterThroughout the month of October we celebrated GREAT customer service. We highlighted ways of how you can ensure a positive experience for…Nov 24, 2014Nov 24, 2014
Phoenix Contact CenterBuilding a Foundation of SuccessThroughout the month we have focused on the importance of customer service. We highlighted many ways you can provide GREAT customer…Oct 29, 2014Oct 29, 2014
Phoenix Contact CenterThe Power of Customer SatisfactionDid you know Direct Energy was named the number one retail energy company in Ohio in the J.D. Power 2014 Retail Electric Provider…Oct 22, 2014Oct 22, 2014
Phoenix Contact CenterThe Sound of ServiceIt’s a competitive world today for businesses. When you lose a customer due to poor service, you’ve not only lost that customer, but they…Oct 15, 2014Oct 15, 2014
Phoenix Contact CenterA Customer’s Perception Can Define Their RealityDid you know that 92% of all customer interactions happen via the phone?Oct 8, 2014Oct 8, 2014
Phoenix Contact CenterMark Goins Delivers a Superior Customer ExperienceProactive listening CARE Listening with an empathetic ear Empathy PERFECT Compassion Care Definitely QUALITY not Quantity Understanding…Oct 3, 2014Oct 3, 2014
Phoenix Contact CenterThe Essence of Good Customer ServiceCustomer service is one of the most essential parts of building customer loyalty and trust. We can gain business success and increase the…Sep 26, 2014Sep 26, 2014
Phoenix Contact CenterContact Center Employees Who Go The Extra MileIt takes more than just a “friendly smile” or a pleasant demeanor to deliver superior customer service. They are important for sure, but…Aug 29, 2014Aug 29, 2014
Phoenix Contact CenterGetting Involved at Direct EnergyDES team member Amy Raleigh has been a part of the Direct Energy family since November 2008. She originally started with First Call, which…Aug 22, 2014Aug 22, 2014
