Top Sales, Marketing & Social Media Insights
As the year is starting, I wanted to share with you the top insights from my blog. Based on the readership the honors go to:
They say that a picture is worth a thousand words and a video is worth 10,000 words. Telling a story with words alone puts the burden of visualization on the prospect. As words mean different things to different people based on life experience and culture, it is possible for your message to be misinterpreted. For brands to truly engage potential buyers, they need to tell stories visually with the use images, videos and words together. (Visual Storytelling) Using all three together can help brands to craft and convey their message to their audience. Many brands like Coca Cola have photo/video sharing contents where customers would engage with their products. This is based on the old adage that people are more likely to believe the claims of your customer (testimonials) than traditional advertising.
Effective presentations need…
Everyone has that customer that is a late payer, nasty and/or a time waster that they wished they could fire. In previous posts, I have discussed how to deal with difficult customers, sociopaths and how to get customers to pay on time. However, there are some customers that need to be fired. The question is how to determine which customers to fire. As Dr. Tony Alessandra puts it, the good, the bad and the ugly. He goes on to describe how companies rank their customers and fire the bottom level of customers. You want to keep the good, try to convert the bad into the good group and fire the ugly.
But how do you determine which customers need to be fired?…
Everyone remembers the popular song Video Killed the Radio star, which was a song about how the technology of television made radio and the radio star obsolete. As mobile devices and social media have become more prevalent worldwide; access to video content via video search engines/sharing services such as YouTube, Hulu and Netflix have disrupted how content is accessed. Prior to this shift, television/cable networks have controlled how video content was shared and distributed. Today the alternative content sharing methods I described above, have changed the format of television. As more and more advertising dollars are being shifted to mobile from television, the way television is run has to change.
Back to my original question, will Television suffer the same fate as Radio?…
Have you ever had a prospect and/or customer from hell? I am talking about a customer that seemed charming when everything in the transaction was going well and did a 180 degree turn when they didn’t get when they want. I have had several experiences like this during my time in outside sales. What about those prospects that smile to your face and then actively try to undermine you behind your back? I have dealt with these kind of prospects and customers as well. Behavior like this is clearly the work of a sociopath. For our purposes here, a sociopath has two definitions: 1 A person who has no conscience and is incapable of feeling emotions of any kind. 2 A person who gets pleasure from making other people miserable.
In a previous article, I discussed how to deal with difficult customers. The customers/prospects I described above, are extremely difficult to deal with. People who are sociopaths are in places of power and authority. In sales, I have had to deal with sociopaths from time to time. From the customer who demands what they are not entitled to and abusive customers who got pleasure from seeing me sweat.
Now you are asking how to deal with these people?….
Anyone who is in inside or outside sales has to meet sales quotas/sales goals of a certain type. The role of a Sales Manager is to hire, mentor, train and motivate the Sales Team. A Sales Manager is also accountable for setting the sales goals of their team and making sure that these goals are meet and exceeded. Sales Managers are provided with salary and an override of the teams total sales. Each Sales Reps goals make up a piece of this total sales goal. A Sales Manager’s duties will vary by the size of the organization and it’s structure.
Now you are asking ” How could I be my own Manager of Sales? Why would I want to be?
Math and Sales Data are essential to improve the sales efforts of Sales Reps. The use of Math and Sales Data can provide a wealth of insights in terms of how effective a businesses sales campaigns are doing. In my previous post, How to be your own Manager of Sales, I detailed how Sales Reps could track their own sales numbers using a Closing ratio.
“Closing ratio is calculated by…
In previous articles, I have discussed how to overcome objections and make cold calls successfully as referenced below.
“In sales, everyone has to be able to overcome objections in order to be successful. The best way to overcome objections is to prevent them. This can be done by providing a thorough sales presentation that covers all the information about your products and services. Also it is imperative that you address any questions the prospect has immediately. However, objections will come up from time to time. Some of these objections are real buying signals and others are just stalls to put you off. As a Salesperson, you need to be able to tell the difference.”
During some cold calls to dental offices, I was not able to obtain the information that I needed to overcome prospect objections. This occurred because the person I was speaking to was not the decision maker. As a result, they were reluctant to talk for fear that they would say the wrong things or give away to much information on their bosses business. Despite their reluctance, I would continue to talk with them, build rapport and bond. I would ask to speak to the decision maker but many times they were not in the office; or the person I was speaking with would not want to disturb them for fear of getting reamed out when I left the office.
When this was the case, I would use the Colombo technique to get the information that I needed….
8 The Power of The Screen Shot & The Hash Tag: How Marketers Can Connect with Customers & Amplify their Reach
Screen-shots and hash-tags are an invaluable tool for marketers to reach and sell products to their audience. The old adage is that a picture is worth a 1000 words. As the fields of Marketing and Advertising shift to digital and mobile formats, the power of the image to tell stories and get your message across are the new tools of the 21st Century.
Hash-tags are also valuable tools because they…
Poor customers service costs businesses sales. I observed this first hand yesterday.
I was in the supermarket yesterday and I observed a man who was wanted to buy mussels (seafood). These mussels were packaged in bushels. As you can imagine, there were long lines in the supermarket. There were scales to weigh food items both at the Deli counter/Meat Department and at the checkout lines. After a long wait on the checkout line, the cashier was ringing up the items. When it came time to charge the customer for the mussels the cashier said, ” the mussels have to be weighted and priced by the Meat Department”. Mind you there was a scale right at the cash register!
As a result, the customer stormed out of the store in frustration leaving a large order behind. Clearly, the store should have done one of two things: