Daniel Mooney – Medium

Daniel Mooney
in
Our new Help Centre — new company new challenges!

Help Centre Completion

Ok, so I’ve learnt I’m not so good at the whole documenting initiatives in stages so this is an update to say — Help Centre completed…

3 min readDec 14, 2017

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Help Centre Completion

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Daniel Mooney
in
Our new Help Centre — new company new challenges!

New company, same challenge

I first joined Medium to publish the stages of overhauling the Help Centre at Redgate Software, that publication can be found here…

2 min readMay 18, 2017

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New company, same challenge

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Daniel Mooney

Richard Whites empowering vision talk

This was originally written in 2014 but decided to post here to bring everything into one location and write an updated piece on how this…

5 min readJun 22, 2016

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Richard Whites empowering vision talk

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Daniel Mooney

Anything you want — Derek Sivers

I’ve decided to do a kind of book report to help me remember books I’ve read and what I learnt from them. This was a really interesting…

6 min readJun 21, 2016

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Anything you want — Derek Sivers

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Daniel Mooney
in
Our new Help Centre

Help Centre launched!

This is an incredibly delayed post, however we did manage to launch our new Help Centre last summer and so far so good.

2 min readFeb 4, 2016

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Help Centre launched!

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Daniel Mooney

Building high performance teams: Why agile works and how to make adopting agile easier

These are my notes from Jenni Jepsen @jenniindk talk at Business of Software Europe 2015 @bosconference

3 min readJun 25, 2015

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Building high performance teams: Why agile works and how to make adopting agile easier

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Daniel Mooney
in
Our new Help Centre

Phase one poised for completion

A reminder of our project plan:

2 min readJun 12, 2015

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Phase one poised for completion

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Daniel Mooney
in
Our new Help Centre

Help Centre update (A lot has happened and nothing has happened)

Unfortunately as those in support will understand, our plans have been delayed due to an onslaught of tickets and a lack of cover! We’ve…

1 min readMay 26, 2015

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Daniel Mooney
in
Our new Help Centre

Planning meeting part deux — create a project plan!

The team met this week to discuss the proposed plan from my previous post. We made a few tweaks and I had to clarify some points but we’ve…

2 min readApr 17, 2015

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Planning meeting part deux — create a project plan!

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Daniel Mooney
in
Our new Help Centre

Making sense of the notes from the planning meeting!

We’ve taken the notes and ideas from the initial planning meeting and cut them down into the next steps. We’ve broken the objectives into…

2 min readApr 17, 2015

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Making sense of the notes from the planning meeting!

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Daniel Mooney

Daniel Mooney

Slightly obsessed by Customer Support, Francesco Totti and Christopher Walken impressions. @danielpeam for mostly inappropriate tweets.

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