We’ve found expectation management is an important part of building trust between us and our clients. …

While almost all of our training prior to March 2020 was in-person, we’ve gained a lot of experience in online training over the past 3 years. In the following post, I want to outline some of those lessons and what we’re doing to put them into practice going forward. Online vs In-person Training The…

At the start of my independent consulting career, I had the great opportunity to work with a non-profit who was desperately trying to wrap its head around the many data challenges it faced. …

I’ve been on a tear recently talking about my favorite topic: cultivating a more data-informed culture in organizations. As I’ve tried to make clear, I believe this starts with the leaders, involves a recognition of why metrics matter and how to make those metrics useful. I want to step back…

Culture eats strategy for breakfast. - Peter Drucker In helping foster a more data-driven culture within public sector organizations, we often come up against various roadblocks. The most obvious is the lack of data. In many organizations, information is often: not collected collected poorly badly managed once it’s collected not…

Just out of grad school, a good friend of mine got an exciting job with an interesting non-profit doing great work in the community. …

We all know we need metrics, but to be useful, the metrics need to be comprehensive, consistent, and reliable. Comprehensive means covering the whole of the issue, activity, or process being considered. We can’t measure some sales or sales in one area without measuring all of them. …

Key to being a data-informed leader is having a deeper understanding of metrics and why they’re useful. It’s hard to start this conversation without invoking the legendary words of Mike Bloomberg: A metric is the organization of available data into a measurement that describes an action, outcome, or result…

Organizations powered by data have numerous benefits over their competitors who aren’t. Higher sales, better performance, and overall better market position than those organizations that don’t prioritize the use of data in making decisions. Central to this, I believe, is the culture and there is no one group who has…