Desiree White

… good clients. But hopefully we’re talking about an exception in an otherwise healthy relationship. If you find yourself in a client relationship where anxiety is par for the course, that’s abuse. Get rid of them. It’s no one’s job to be treated badly. You’ll find more, better clients.

“And then we’ll know how to handle it.” you’ll calmly reply.

That’s it, right? Not so fast. Because I guarantee you’re about to make a big mistake. You’re about to start promising them things. It’s normal. They are angry. Their voice is loud. You want them to stop. But let’s not make project-altering decisions with a person screaming in our face. That sends a horrible message. All you really need to do right now is buy yourself some time to look at their issue in a calm dispassionate manner. Don’t promise more work. Don’t promise you’ll work all night to solve it. Don’t promise anything other than looking into it.