As a Clinician turned Clinical UX Designer, having to rely on training for staff to use even the most basic of EHR functions is unacceptable. I can do an incredible number of sophisticated things when in front of a computer screen or mobile phone and didn’t need any training. Why? Because often I use functionality that was designed in a simple and easy to use way.
The truth is, writing a letter or ordering a blood test for a specific patient on an EHR system should be simple, because when you use a piece of paper it should be simple. There will always be some functionality that is a little confusing and the need for training will remain, but we shouldn’t have to rely on people being trained to use something complicated. We should make it simple in the first place.