lTo help you master the strategy & psychology to elevate your leadership, today, I launched a weekly Wednesday webcast, Leadership Lessons with Dr. Susan Bernstein.

A great way to plan your leadership for 2019 is to watch Episode 1: What Kind of Leader Do You Want to Be?

Love to know: What do you think of these suggestions for figuring out what kind of leader YOU want to be?

#leadership #inspiration #strategy #psychology #webcast

Saying “calm down” has probably never made anyone feel calm.

Imagine you’re faced with a really upset co-worker who’s just stormed into your workspace, sporting an angry scowl on his face. He’s wagging a finger at you, screaming loudly, “It’s not fair that Bob got the Turner account. I deserved that!”

How do you respond to someone at work who’s expressing a lot of emotion?

You might be tempted to say, “Calm down!”

I totally understand that.

But saying “calm down” has probably never made anyone feel calm.

To the person receiving those words, “calm down” the tone come across as condescending. Even if you try to sound very subdued and matter-of-fact.

If you’re the person saying “calm down” to someone who’s visibly upset…

How to respond when things don’t go your way

I recently learned a great question that’s reducing my need to complain or suffer, so I want to share it with you:

“Do you really need to shoot the second arrow?”

If you tend to get upset or disappointed when things don’t turn out as planned (especially if you complain, kvetch, whine, rage, or wish things were different) — read on for relief.

I was walking out of a lovely evening of yoga and chanting. “I’m so excited about an upcoming yoga class next week,” I beamed to my friend, Beth.

“It’s been cancelled,” Beth replied, in a very matter-of-fact way. …

Dr. Susan Bernstein

Executive coach, writer, speaker — focused on emotions at work. Shift magician. Dancer. Hiker. Yogini.

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