Dr Urvashi Sharma30 important questions to consider as a content designerContent design plays a crucial role in how users perceive and interact with a service and its offerings. The effectiveness of content can…Jul 8Jul 8
Dr Urvashi Sharma30 important questions to consider as a user researcherIn this article, I’m aim to extend our discussion on application of Triality Framework, which we explored together in our series…Jul 8Jul 8
Dr Urvashi SharmaAI-simulated role play in service designHow might a conversation between the context, service, and user unfold?Jun 29Jun 29
Dr Urvashi SharmaMerging Theory and Practice in Service DesignPart 6: Attributes of recursive relationships — what are they and how are they helpful?Jun 16Jun 16
Dr Urvashi SharmaMerging Theory and Practice in Service DesignPart 5: Theoretically informed definitions of context, service, and userJun 15Jun 15
Dr Urvashi SharmaMerging Theory and Practice in Service DesignPart 4: The recursive relationship between the user and the contextJun 8Jun 8
Dr Urvashi SharmaMerging Theory and Practice in Service DesignPart 3: The recursive relationship between the service and the userJun 1Jun 1
Dr Urvashi SharmaMerging Theory and Practice in Service DesignPart 2: The recursive relationship between the context and the serviceMay 25May 25