Quality Customer Experience content that’s worth reading.
Make some tea, clear your schedule and binge-read these, or savour one a day during your morning reading – up to you.
The Truth about Customer Experience, by Alex Rawson, Ewan Duncan and Conor Jones
Customer Service and CX
Design, UX and CX
What a Great Digital Customer Experience Actually Looks Like, by Craig Borowski
What Japanese Etiquette Can Tell Us About Good UX Design, by John Pavlus (@johnpavlus) and Kerstin Blanchy’s original paper, Interface Design based on the philosophy of Japanese Hospitality.
Copy, Tone, Voice and CX
Thanks for reading! This list is by no means exhaustive; I continue learning new things about CX every day and I need your help in discovering great content and organising it here. ♥︎ If you believe in sharing knowledge and would like to contribute: