Healthcare Answering Service Do More Than Answer Your Calls
Patients generally call a health care provider in times of an emergency, such as sudden chest pain, vomiting, dizziness, or other discomfort. These are common health issues; but they can leave a deep impact on a patient’s mind if he or she fails to get a suitable response from the doctor they have called.
When somebody is in pain or has an urgent medical condition they wish to have the assurance that there is a doctor just a phone call away — 24/7. That’s the reason why the health care practitioners of today want to hire healthcare answering service. They want to give patients the assurance that they are there to help them round the clock. This increases the reliability and reputation of the doctor.
Communication — essential element in health care
The main objective of a health care center is to make a patient, who walks in, feel at ease. This is the responsibility of all staff present at the center. Communication plays a vital role in this aspect. However, when this communication breaks, it can cause frustration, feeling of betrayal, and anger in patients. It can even lead to patients seeking another health care provider.
Hiring a healthcare answering service helps to keep a smooth flow of communication between patients and doctors. Patients are happy; doctors are happy. This is a win-win situation.
A reputable answering service helps to enhance operational efficiencies, save staff time, decrease cost of hiring additional employees, manage data, manage doctor’s schedules, prioritize appointments, and attend to each and every call.
Cost-effective measure
When your budget is too tight to hire an extra full-time employee to manage patient calls you can turn to hospice answering service. The service executives do not come under your office staff, but they offer excellent services at a fraction of the price of hiring an in-house executive.
If your office witnesses frequent calls and an increasing volume of calls, you definitely need a healthcare answering service.
HIPAA complaint service
HIPAA compliance is necessary. This is: Health Insurance Portability and Accountability Act that came into force in 1996. Under this Act, any hospice answering service should protect Patient Health Information (PHI). The service should also comply with physical, technical, and administrative safeguards set by the US Department of Health and Human Services.
Collaborating with hospice answering service can lift some of the burden and help to keep your sanity in place in one of those crazy days when patient volume increases manifold … and such days are aplenty in a doctor’s life.
Resource Box:
Thedrsanswer.com is a HIPAA complaint healthcare answering service. Log on to the site to get details on this hospice answering service and to contact the professionals.
