Great post Neil! I had a great conversation with Paul Inman of Warwickshire Council who were using their mobile site as the customer assistance hub at their drop in centres. This was a means of getting people familiar with online services that wouldn’t normally have accessed them, thus making it much easier to get people online after that initial step. This was a couple of years ago, but really loved this approach. Let me know if you would want a chat with him about what they did, I’ll see if I can broker an intro. Cheers Neil!