Eugene Zhmih
Technical writer and high tech enthusiast
Listening to Feedback on Online Documentation
If you don’t react to the feedback on online documentation for your products, you don’t respect your customers, their time and their sense of beauty. And vice versa — listening and reacting to such feedback makes you a little more reliable vendor in eyes of your customers.
The easiest way to get feedback is to provide an easy way to put a comment to every document you have. Even this possibility gives you +1 from the customer’s point of view.
Read about a good example of how this can be done without much trouble for you:
