How to Build a High-Performing Product Support TeamI’ve always felt that support, when done right, reflects some of the best parts of human nature — offering help to strangers, educating…Feb 17Feb 17
The Skills You Need to Succeed in Product OperationsWhen I wrote about the intersection of customer success and product operations, I received some thoughtful feedback and questions from…Dec 17, 2024A response icon1Dec 17, 2024A response icon1
How Customer Success and Product Operations Drive Seamless Customer ExperiencesWhen we talk about SaaS (Software as a Service) companies, most of the focus is usually on product and engineering teams, and less seems to…Nov 20, 2024Nov 20, 2024
