Elliot Nest
Jul 24, 2017 · 1 min read

I stumbled across this via a share from your brothers on FB.

I can’t believe this! I mean, it’s the sentiment I want to express and yet somehow, I very much CAN believe it. What good are these services if they don’t work, they don’t get checked, and worst of all they discourage people from actually trying to help things! Automation of services in the name of cutting costs has really gone too far with some things. Maybe I’m just bitter having just moved house and spent far too long dealing with online forms and automated switchboards not allowing me to say what I need or pointing me in the wrong direction, but these are just personal matters, yours is a matter of state and yet they’re still just as useless!

Sincerely, what you’re doing and have done is commendable, and I’m sorry you’ve had to go through such a faff and such disappointment from a system we’re somehow supposed to have faith in. Stick with it, even if the government doesn’t appreciate it every individual does, what you’re doing is honourable and should be encouraged.

Please keep the story updated, I’m really curious to hear how this finally (hopefully positively) works out.