How cloud telephony is changing the face of eCommerce in India
eCommerce is the flavour of the season. By the end of 2014, e-commerce companies had raised over $3.9 billion investment from VC/PE and internal funding. It’s mid-2015, and e-commerce is showing no signs of slowing down.
Time and again, it has been repeated that user experience and customer service are the most important things driving ecommerce business. And here’s how cloud telephony can play an important part in setting your business apart.
Improving Customer Happiness
Reducing Operational Costs
Training & Dispute Resolution