Image for post
Image for post

From the time a young student enters academia, they encounter an array of methods by which they’re expected to engage with and retain information. They might be asked to read a chapter in a book and regurgitate its key messages in a test or to observe a video on a certain topic and to reflect on key discoveries in a paper.

Yet where learning goals prior to post-secondary revolve around stimulating cognition, the primary hope of post-secondary academics is that what’s gained and retained is eventually applied in the working world. …


Image for post
Image for post

Tradition tells us they are a company’s worst nightmare: the complainers, the haters, the ‘I’ve never heard of you’ set. Yet in the context of human-centered design, learning to embrace and be inspired by those on the extreme ends of our user spectrum unlocks enormous opportunity to create standout offerings in a competitive marketplace.

Let’s imagine any typical product or service — a kitchen appliance for example. A traditional approach to design would dictate that in improving the appliance, the designer would listen primarily to the feedback of its mainstream users — or those who use that appliance on a regular basis. …


Image for post
Image for post

While the learning environment itself will look different for each student, the new academic year has officially commenced. Embracing a back-to-school mindset, we thought it best to round up a handful of helpful, introductory resources related to human-centered design — ones that break down the method into digestible steps and invite you to better understand how and why the process is embraced by companies around the world.

As you dive into your lesson, don’t forget that human-centered design is a mindset more than it is a methodology — it leverages myriad tactics to aid in complex problem-solving and can evolve and adapt where needed. …


Image for post
Image for post

Long before the world became familiar with COVID-19, organizations around the globe were weighing the pros and cons of digital transformation. For many, curious but cautious steps were being taken to enter into the virtual realm. That it, until the unprecedented events of this year forced most who had delayed to take a rapid digital dive.

As a result, the world is facing a time of mass digital transformation, where decisive and swift actions are being taken to migrate the products, services and internal rhythms of numerous companies to the online space. In the wake of this remarkable shift, bold innovations have surfaced across the business landscape as well as well as a range of positive outcomes: a Forbes report recently found that digital transformations have resulted in substantial boosts in revenue, customer experience and team morale and many hours saved. …


Image for post
Image for post

It’s clear that innovation will be the key driver of success in a post-pandemic world — yet your organization is lacking a framework to fuel that necessary fire. Human-centered design provides a process by which any brand of business might begin to bring dynamic ideas to the forefront and build on these possibilities with confidence and a competitive edge, even in times of great crisis.

In keeping with the principles of this human-centered approach, here are four commonly held mentalities that can create barriers between a business and its innovative best.

Failure is not an option

The state of the world means that in business, there is more at stake on a daily basis than ever before. Many leaders who would cringe at the mere mention of failure before, are not likely to take kindly to it now. Yet today as much as yesterday, we know that difficult and even disastrous experiences, such as falling during a first-time bike ride, bring an inherent spark of innovation. We unconsciously ask ourselves why the moment happened, and what we could do to prevent it from occurring again — resulting in a brilliant and unbridled moment of human ingenuity. …


Image for post
Image for post

Faced with the unprecedented events of the day, leaders across the globe have valiantly stepped up to the challenge and deployed dynamic tactics that they’ve each felt were in the best interest of their customers and talent base.

Yet in arriving at optimal solutions for any new and complex challenge, such as the universal move towards remote work, it is important to examine emerging patterns, highlight pitfalls and impediments and continue to iterate on the best ways to improve and optimize the unique situation at hand.

In the case of remote leadership, here are some common mistakes we’ve observed in the last few months as well as suggestions for better…


Image for post
Image for post

The COVID-19 pandemic has shifted the focus and priorities of employers across the globe. Now more than ever, businesses require strong leaders who are able to assure, empower and inspire their people through these challenging times and beyond.

For those questioning whether they possess the correct skills to lead their team through this period, or needing a quick boost of inspiration on a particularly challenging day, this collection of short videos by some of the world’s top leaders offer unique and succinct summaries of effective leadership in crisis.

Strong Values Give You the Advantage (1:19) In this short, empowering clip, David Demarest, a lecturer in management at Stanford’s Graduate School of Business, emphasizes the importance of defining your values. In times of crisis, he argues that the best way to navigate the situation at hand is to have a clear concept of your most important principles then to respond to these difficult situations using those values as a guide. This is a great watch for leaders needing a quick boost of inspiration. …


Image for post
Image for post

As governors across the country hint at reopening the economy, it’s time to begin asking: “What will life look like when we return to work?”

It’s a stressful question, particularly when the future is still so uncertain, but it’s also an opportunity. Innovative leaders should look to this next step as a blank slate, or a chance for a do-over in how an office is laid out, teams are managed and work is accomplished.

In the coming weeks, take some time with a small team of leaders to imagine what you’d do differently to make your people, your processes, and the way you work more productive — taking what you’ve learned from the COVID-19 crisis into consideration. …


Image for post
Image for post

Human-centered thinking, as a method, instructs that those seeking to innovate must empathize with their customers’ needs in order to find creative solutions that truly work for them.

During this time of crisis, ignited by the COVID-19 pandemic, let’s imagine that customer was you.

Living under a quarantine can lead to new levels of anxiety, depression, and uncertainty. Our inability to leave our homes, see our friends and interact with other human beings is a brand new experience, and it’s completely normal to feel overwhelmed.

This is exactly the kind of problem that design thinking was built for. The method helps us look at problems in new ways, through empathy, brainstorming, and iterative design. While we normally use these practices to solve problems for other people, they can be easily adapted for personal use. …


Image for post
Image for post

As most of us have discovered in the last few weeks, group videoconferencing can be an awkward, stilted and unflattering affair. Employees unaccustomed to virtual tools such as Zoom, GoToMeeting, Google Hangouts are struggling to emulate a natural flow of conversation and leaders are seeing a stifling of both creativity and productivity in group scenarios.

We’ve found that a sense of instant community can be built, and awkwardness eliminated, with a quick, fun and personal icebreaker. …

About

ExperiencePoint

Your go-to resource for innovation insights and human-centered delights, brought to you by the world’s leader in innovation training. www.experiencepoint.com

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store