Agent: SPRINT IP 7159F DIALING 617–565–3170 RINGING 1 … 2 … (M) K (EXPLAINING RELAY) SENATOR WARRENS office MICHAEL SPEAKING GA

Me: my name is Felicity lingle, I live in south Boston. I want to request CART so I can attend Senator Warrens healthcare rally Sunday.

Agent: IM SORRY CAN U REPEAT THAT (RELAYING UR INFORMATION) OK CAN I just GET HER PHONE number AND HER ADDRESS GA (PERSON HUNG UP) SR 7159F GA OR SK

Me: the best way to reach me is by email, Redacted@gmail.com my address is (redacted) Boston MA 02210

Agent: (PERSON HUNG UP) SR 7159F GA OR SK

Me: call back please

Agent: (REDIALING) RINGING 1 … 2 … 3 … 4 … 5 … 6 … (F) SENATOR WARRENS office THIS IS JULIA SPEAKING HOW MAY I HELP YOU Q GA GA

Me: hi I want to attend Senator warrens rally at fanuiel Hall sunday I am deaf and want to request CART

Agent: UMM OK SO UMM UNFORTUNATELY BECAUSE WE R THE SENATE office OF SENATOR WARREN AND THAT IS A CAMPAIGN EVENT FOR LEGAL REASONS WE R BARRED FROM INTERVENING OR PARTICIPATING INT AHT EVEN EVENT ANYINFO about THE EVENT CAN BE FOUND HOWEVER ON SENATOR WARRENS WEBSITE GA IF THERE IS A PARTICULAR CONCERN OF A CONSTITUENT OR OF U please LET ME KNOW GA

Me: I need CART so I can be included in her event

Agent: (RELAYING UR INFORMATION) IM SORRY CAN U REPEAT THAT CAN U ASK THEM WHA T THEY MEAN BY CART QQ (TALKING TO SOMEONE) GA

Me: computer aided realtime transcription for deaf people

Agent: OK AGAIN UM REALLY SORRY BUT WE CAN NOT HELP WITH anything ASSOCIATED WITH THAT CAMPAIGN EVENT UMM I DONT KNOW ANYTHING SPECIFIC about THAT CART SHE NEEDS UM AND I CAN T DIRECT HER TO ANY SORRY I CAN T TELL HER IF SHE IS LOOKING TO CONTACT SOMEONE WITH THE

Me: what do you mean? the ADA says I have a right to go

Agent: CAMPAIGN THAT INFO CAN BEST BE FOUND AT SENATOR WARRENS WEBSITE AND AGAIN WE CAN NOT HELP MORE BUT WE R LEGALLY BOUND (RELAYING UR INFORMATION) SHE DEFINITELY HAS A RIGHT TO GO SHE CAN

Me: how would her website help?

Agent: DEFINITELY ATTEND THE EVENT BUT this office U R CALLING REIGHT RIGHT NOW IS A SENATE office AND THAT EVENT IS A CAMPAIGN EVENT AND FOR LEGAL REASONS WE CAN NOT SPEAK TO ANYTHING OR INFORM ANYBODY about THAT CAMPAIGN EVENT SHE CAN

Me: give me a number to call please

Agent: ABSOLUTELY ATTEND THE EVEN EVENT BUT THE INFO SHE NEEDS I CAN NOT PROVIDE (TALKING TO SOMEONE) (RELAYING UR INFORMATION) OK UM could U just WAIT A SECOND WHILE I LOOK UP THE number Q OK (PUT ON hold )

Me: I don’t need info, I am requesting a CART provider

Agent: (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . , HELLO HI UMM DID U CATCH what I WAS SAYING BEFORE WHWT WE RE GOING TO DO IS WE R GOING TO ASK FOR UR EMAIL ADDRESS SO that WE CAN CONNECT U WITH SOMEONE WHO RUNS THE EVENT WHO CAN GET U THE CART that WAY U DONT have TO DO IT ON UR OWN ALL WE NEED IS UR EMAIL ADDRESS AND UR NAME GA

Me: thank you Felicity Felicity.redacted@gmail.com

Agent: OK AND THANK U WE WILL SEND U INFO VIA EMAIL CONCERNING THE EVENT AND THANK U FOR UR call TODAY GA

Me: please do follow up, I live here in Boston, I will come over there if you forget me.

Agent: UH LET HER KNOW I PROMISE U WE WILL NOT FORGET HER IM ROUTING THIS TO THE APPROPRIATE PERSON RIGHT NOW GA

Me: thank you!

Agent: UH TELL HER TO have A NICE DAY GA

Me: you too, thank you!

Agent: UH IM GOING TO HANG UP HA BYE Call disconnected at Jan 11, 2017, 2:17:49 PM

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