Eva Air Cancellation Policy

6 min readAug 12, 2024

Know about Eva Air Cancellation Policy at +1–888–441–7259

Eva Air, one of the leading airlines in Asia, offers a comprehensive cancellation and refund policy to provide flexibility and convenience for its passengers. Whether you need to cancel your flight due to unexpected changes or seek a refund for your ticket, Eva Air has a well-defined set of guidelines to assist you.

Eva Air 24-Hour Free Cancellation

One of the key highlights of Eva Air’s cancellation policy is the 24-hour free cancellation option. This policy allows passengers who have booked their tickets directly through the Eva Air website, mobile app, or WeChat Mini Program to cancel their flights within 24 hours of booking without incurring any fees.

To be eligible for this free cancellation, the following conditions must be met:

The booking must be made at least 7 days prior to the scheduled departure date.
The booking must be made directly through Eva Air’s official channels (website, mobile app, or WeChat Mini Program).
The cancellation request must be submitted within 24 hours of the original booking.

This 24-hour free cancellation policy provides passengers with a hassle-free way to cancel their flights if their plans change unexpectedly, without having to worry about additional fees.

Cancellation Fees and Refunds

For bookings that do not fall under the 24-hour free cancellation policy, Eva Air’s cancellation fees and refund policies vary depending on the fare type and the method of booking.

Cancellation Fees:

Redemption Tickets: Eva Air charges a cancellation fee of USD 120 or 17,000 Asia Miles for completely unused redemption tickets. If you need to cancel your redemption ticket, you can do so by calling Asia Miles at +1–888–441–7259 and filling out the refund request form
Other Fare Types: The cancellation fee for other fare types, such as First Flex and Economy Supersaver, can range from USD 60 to USD 150, depending on the specific fare rules.
Partially Used Tickets: For partially used tickets, the refund amount will be the difference between the original ticket price and the cost of the sectors already flown, minus the applicable cancellation fee and any taxes/surcharges.

Refunds:

Fully Unused Tickets: For fully unused tickets, the refund will be processed back to the original payment method, such as a credit card or bank account.
Partially Used Tickets: For partially used tickets, the refund will be for the unused sectors, with the cancellation fee and any applicable taxes/surcharges deducted.
Redemption Tickets: For redemption tickets, the Asia Miles used to book the ticket will be credited back to the passenger’s account, and any airport taxes and fuel surcharges will be refunded to the original payment method.

It’s important to note that the refund processing time can vary, with Eva Air typically taking up to 7 calendar days to process the request. However, if the booking involves interline flights or additional information is required, the processing time may be longer.

Cancellation and Refund Procedures

Passengers can initiate the cancellation and refund process through different channels, depending on how the ticket was booked.

Bookings made directly with Eva Air:

For tickets booked through the Eva Air website, mobile app, or Customer Care, passengers can log into their “Manage Booking” account and click the “Change or cancel your flight” button to request a cancellation and refund.
Eva Air members who booked directly through the airline can also cancel their tickets free of charge within 24 hours through the “Manage Booking” section.

Bookings made through a travel agent:

For tickets booked through a travel agent, passengers must contact at Eva Air at +1–888–441–7259 on the travel agent directly to request a cancellation and refund.
Eva Air is unable to process refunds for bookings made through travel agents, as the refund request must be handled by the agent.

Redemption Tickets and Other Enquiries:

For redemption tickets or other ticket-related enquiries, passengers should contact Eva Air’s Customer Care team.

Eva Air No-Show Policy

If a passenger fails to show up for a scheduled flight without prior cancellation, Eva Air may apply a “no-show” fee. This fee, along with any other applicable charges, could be deducted from any potential refund the passenger may be eligible for.

To avoid these additional costs, it is recommended that passengers cancel their flights in advance if they do not intend to use the booking.

Eva Air Flight Cancellation by the Airline

In the event that Eva Air cancels a flight, the airline will try to automatically rebook the passenger on the next available flight in the same cabin class. Alternatively, the passenger may request a full refund if they choose not to proceed with the trip.

Travel Extras Refunds

For passengers who have purchased or redeemed additional travel extras, such as extra baggage, advance seat booking, or lounge passes, they can apply for a refund by filling out Eva Air’s online refund request form or by contacting the airline’s Customer Care.

However, it’s important to note that only the travel extras purchased or redeemed within the same 24-hour period as the original booking are eligible for a refund.

Conclusion

Eva Air’s cancellation and refund policies are designed to provide passengers with flexibility and convenience when it comes to managing their travel plans. The 24-hour free cancellation option, detailed cancellation fee structure, and clear refund procedures make it easier for passengers to navigate the process of cancelling or modifying their bookings.

By understanding Eva Air’s policies, passengers can make informed decisions and plan their travel with confidence, knowing that they have the option to cancel or seek a refund if their plans change unexpectedly.

FAQs

What is Eva Air’s cancellation policy?

Eva Air allows passengers to cancel their tickets, but the cancellation fees and refund policies vary depending on the fare type and booking method.

How do I get a full refund from Eva Air?

To get a full refund, you must cancel your ticket by calling +1–888–441–7259 within 24 hours of booking if you booked directly through Eva Air’s website, mobile app, or WeChat Mini Program. This 24-hour free cancellation policy applies to bookings made at least 7 days before departure.

Is it possible to get a full refund on flight cancellation?

It is possible to get a full refund on flight cancellation, but only if you cancel within 24 hours of booking and at least 7 days before departure for tickets purchased directly through Eva Air. For other bookings, cancellation fees apply.

Do flights refund you if you cancel?

Yes, Eva Air will refund you if you cancel your flight, but the amount refunded depends on the fare type and when you cancel. Cancellation fees apply, and partially used tickets may only be eligible for a partial refund.

How much money will I get if I cancel my flight?

The amount you get back if you cancel your flight depends on the fare type, when you cancel, and whether the ticket is partially used. Eva Air charges cancellation fees that vary based on these factors.

What happens if you cancel a non-refundable flight?

If you cancel a non-refundable flight, you may not be eligible for a refund. Eva Air’s cancellation policies vary by fare type, and non-refundable fares typically do not allow for refunds, even if you cancel well in advance.

How do I get a full refund on a ticket cancellation?

To get a full refund on a ticket cancellation, you must cancel within 24 hours of booking and at least 7 days before departure for tickets purchased directly through Eva Air’s website, mobile app, or WeChat Mini Program.

Are economy flights fully refundable?

Economy flights are not always fully refundable. Eva Air’s cancellation and refund policies vary by fare type, and some economy fares may be non-refundable or only partially refundable.

How do I know if my flight is refundable?

To know if your flight is refundable, check the fare rules and conditions for your specific ticket. Eva Air’s cancellation and refund policies are based on the fare type, booking method, and other factors.

How can I cancel my flight without a cancellation fee?

To cancel your flight without a cancellation fee, you must cancel within 24 hours of booking and at least 7 days before departure for tickets purchased directly through Eva Air’s website, mobile app, or WeChat Mini Program.

Do you get compensation for flight cancellation?

Eva Air does not explicitly mention compensation for flight cancellations in the provided search results. Compensation policies may vary depending on the reason for the cancellation and applicable regulations.

What is the rule for flight cancellation?

Eva Air’s rules for flight cancellation depend on the fare type, booking method, and timing of the cancellation. Cancellation fees may apply, and refunds are not always available, especially for non-refundable fares.