Professional Self Introduction
I’m Frank Takkinen, a student at the University of Minnesota of Duluth. My passion is learning about financial analysis strategies helping build wealth by managing a portfolio. I do this by being detail oriented when analyzing a company. The result is an increase in wealth.
Situation — Task: The amount of appointments needed was increasing faster than the amount of appointments employees could schedule.
Action: Implement a more efficient and effective way to schedule appointments. Starting with accumulating more information of why the appointments are needed. The first step is to create a spread sheet to keep track of all appointments and their status. From here calls will be made to the customer and this will be logged in the spreadsheet. If it is scheduled 2 confirmations need to be sent, one for the customer and one for the employee going there. This is to avoid rescheduling appointments. From here you can work the spreadsheet quickly.
Result: Able to catch up and stay on top of appointments. The most important part is to have a process in place to stay organized so time is not wasted sorting through paperwork.
Situation — Task: Customer retention is falling due to slow service.
Action: Focus on making sure the customer is always satisfied and has a beverage when food wait times are longer than expected. In the extreme case where a wait time is unacceptable offer the customer a 10% discount if you have the power to do so. This will allow the customer to think about the good customer service rather than the long wait times.
Result: Loyal customer’s will continue to come back to the restaurant and will give their word to their friends. This will cause loyal customer’s to remain loyal and increase the amount of new customer’s as well.
Situation — Task: Customer’s have credit balance’s on old accounts.
Action: Group together all customer’s with credits on account. Develop a process to decide what to do with the credit balances depending on the size of the balance. Making a plan regarding how you are going to contact the customer to inform them. In this case we used letters sent to their forwarding address informing them they have a credit balance on account. From here we wait for the customer to contact us with what to do with the credit balance. With some dollar amounts a the credits can be sent directly to the state where they will hold the credit until the customer decides to look for it.
Result: A much more accurate accounting book since credit balances are transferred away from us and to the state where they can be held for the customer. Provided happiness to past customer’s informing them we owed them money.