My grammar is atrocious. I desperately need to hire an editor or tutor at some point to improve both style and grammar to help offset all the time that I spend coding in terse languages.
Its not as simple as asking if Yelp can afford to pay more. There are alot of variables to weigh here.
- Are employees actually putting in 8 hours of work?
- Are customer service employees making inside sales pitches?
- Are these employees generating revenue?
- Does their job actually have an impact on customer growth or retention or are they simply filling a position that needs to be filled.
In my limited experience, many customer service reps spend most of their time playing on Facebook and Twitter or surfing the web or working on their side business. They often read from scripts and require support from other departments on questions that canned answers do not cover. If they do excel at customer service, they do not last long in that position.
If a customer service rep is good at their job, they either horizontally jump to something better or snatched up by another department within the organization. Legitimate people skills stand out.
Another thing to look at is the health and structure of the company in question.
Yelp is a publicly held company. The CEO is beholden to his shareholders, board members, employees and its users.
After all it is the employees who, by and large, have made the biggest contribution to the success of the organisation.
In Yelp’s case, its actually the users and various venue owners who make the biggest contribution to the success of the service. Without them, Yelp would have zero value.
Despite its value, it still has a hard time monetizing that data. Its stock price has been in decline since 2014.
If Yelp is to survive and increase employee pay, then its employees would need to find creative ways to increase revenue and minimize loss. There is also a need to increase profit for the share holders.
Could Yelp afford to pay its employees more? Possibly, but at Yelp’s current position that would put the companies existence and all those jobs at risk.
Sometimes being a leader means making the hard no-win decisions that prioritize the long term rather than the short term.
Also the job itself is not meant for adults that require a single job for self-reliance. Its a dead end job for those that are dependents that live with others that need initial job experience or those that need a small amount of cash flow.
Jobs are not careers. IMHO, a career will pay a livable wage, a job simply a paid piece of work that is valued against supply and demand. A job is more like a paid short term task, a career is something you stick with.
Lastly, is it Yelp’s responsibility to say no to over qualified applicants or is the applicants responsibility to find or create a job that has more risk and reward better suited to her qualifications and needs?