GreaterThanXinGreater Than Experience DesignWhen lawyers and designers collaborate (+ how to make it work)I recently facilitated a workshop at Telefónica in Barcelona. The topic was designing for trust and the workshop was part of a series my…Nov 1, 2017Nov 1, 2017
GreaterThanXinGreater Than Experience DesignPRIVACY ISN’T DEAD — IT JUST HAS A NEW LOOKI recently read The Birth and Death of Privacy on Medium. It’s a couple of years old, but that doesn’t decrease its value. As someone who’s…Sep 12, 2017Sep 12, 2017
GreaterThanXThe new business metrics your customers will loveI work with a small firm called >X that helps organizations define new market opportunities. We do this by deepening their understanding of…Aug 25, 2017Aug 25, 2017
GreaterThanXinGreater Than Experience DesignThe data trust gap and how to close itCustomer trust is a complex topic. With it we can do wonders. Without it… well, it’s unlikely we’ll have as many customers as we might…Aug 18, 2017Aug 18, 2017
GreaterThanXinGreater Than Experience DesignTake these 3 steps to know your customerThe people we serve are the lifeblood of our organizations. They’re the reason we design products and services. They pay our bills. They…Aug 7, 2017Aug 7, 2017
GreaterThanXinGreater Than Experience DesignThe economics of designCommercial outcomes drive the majority of business decisions. To be effective as designers, we must recognize this fact.Jul 24, 2017Jul 24, 2017
GreaterThanXinGreater Than Experience DesignLEARNING VELOCITY MATTERS — HERE’S HOW TO INCREASE YOURSHow much do you really know about the people you serve as customers? In reality, probably not much.Jun 26, 2017Jun 26, 2017
GreaterThanXinGreater Than Experience DesignHIRING DESIGNERS IS HARD, SO HERE’S A MODEL TO MAKE IT EASYFor design leaders, the success of their product is what matters most. To make this so, we need people — great people.Jun 19, 2017Jun 19, 2017
GreaterThanXinGreater Than Experience DesignRationalize design through numbers, not analogyHow many times have you sat in a design review and had seemingly unjustifiable opinions thrown your way?Jun 7, 2017Jun 7, 2017
GreaterThanXinGreater Than Experience DesignHow to turn an error state into a conversation starterBad stuff happens to good designers. But rather than unpacking the near endless challenges you face, this article is focused on the value…May 31, 2017May 31, 2017
