GreaterThanXinGreater Than Experience DesignWhen lawyers and designers collaborate (+ how to make it work)I recently facilitated a workshop at Telefónica in Barcelona. The topic was designing for trust and the workshop was part of a series my…7 min read·Nov 1, 2017----
GreaterThanXinGreater Than Experience DesignPRIVACY ISN’T DEAD — IT JUST HAS A NEW LOOKI recently read The Birth and Death of Privacy on Medium. It’s a couple of years old, but that doesn’t decrease its value. As someone who’s…7 min read·Sep 12, 2017----
GreaterThanXThe new business metrics your customers will loveI work with a small firm called >X that helps organizations define new market opportunities. We do this by deepening their understanding of…8 min read·Aug 25, 2017----
GreaterThanXinGreater Than Experience DesignThe data trust gap and how to close itCustomer trust is a complex topic. With it we can do wonders. Without it… well, it’s unlikely we’ll have as many customers as we might…7 min read·Aug 18, 2017----
GreaterThanXinGreater Than Experience DesignTake these 3 steps to know your customerThe people we serve are the lifeblood of our organizations. They’re the reason we design products and services. They pay our bills. They…12 min read·Aug 7, 2017----
GreaterThanXinGreater Than Experience DesignThe economics of designCommercial outcomes drive the majority of business decisions. To be effective as designers, we must recognize this fact.5 min read·Jul 24, 2017----
GreaterThanXinGreater Than Experience DesignLEARNING VELOCITY MATTERS — HERE’S HOW TO INCREASE YOURSHow much do you really know about the people you serve as customers? In reality, probably not much.8 min read·Jun 26, 2017----
GreaterThanXinGreater Than Experience DesignHIRING DESIGNERS IS HARD, SO HERE’S A MODEL TO MAKE IT EASYFor design leaders, the success of their product is what matters most. To make this so, we need people — great people.10 min read·Jun 19, 2017----
GreaterThanXinGreater Than Experience DesignRationalize design through numbers, not analogyHow many times have you sat in a design review and had seemingly unjustifiable opinions thrown your way?6 min read·Jun 7, 2017----
GreaterThanXinGreater Than Experience DesignHow to turn an error state into a conversation starterBad stuff happens to good designers. But rather than unpacking the near endless challenges you face, this article is focused on the value…6 min read·May 31, 2017----
