GuruinThe Weekly Enlightenment6 Customer Support Lessons We Learned at Elevate SummitA few weeks ago, Guru traveled to Palm Springs, California, for Elevate Summit, a peer-to-peer customer support event put on by the folks…Nov 28, 2016Nov 28, 2016
GuruinThe Weekly EnlightenmentThe Missing Link in Your Support Stack: An Agent-Facing Knowledge Base“What’s in your support stack?” If you ask a support leader this question there will be many obvious categories of products they might use…Oct 24, 2016Oct 24, 2016
GuruinThe Weekly EnlightenmentBridging the Knowledge Gap in Your Account Based Marketing StrategyModern B2B marketing has centered around powerful marketing automation tools. And while these tools have been successful in generating…Oct 24, 20161Oct 24, 20161