Effective Organizational Communication: The Wobot Way

One of the most important components to achieve overall success in an organization is to have effective organizational communication. Studies have shown that it is possible to understand the levels of overall functioning and success the organization is achieving by identifying the way higher-ups in an organization communicate with their team and other stakeholders. This is reflected in the levels of morale, motivation and performance of the team members.

Organizational communication encompasses the means through which information flows within and between organizations. This implies formal or informal forms of communication between the management, colleagues, team members and other members of the organization, and other stakeholders. The communication channels adopted could be oral and written (printed) communication, email, phone calls, instant messaging, social media accounts, or some combination of these.

The focus is on understanding how this information flows and communication occurs to make it more efficient and effective while actively involving every participating member in it. Optimising this communication flow is necessary to positively improve the efficacy of the organization.

This is what we aim for at Wobot, where we believe in making every process efficient and hassle-free for everyone. How do we do this? We identify the need to streamline communication in an organization without added worries. We combine the a blend of modern and traditional methods to effectively fill in any gaps in communication, ensuring everyone is kept in the loop.

Effective organizational communication at Wobot engages every team member and ensures maximum satisfaction for they are achieving a sense of purpose and activity. Thus, it ticks the boxes of employee engagement and satisfaction, crucial to the smooth functioning of the organization. This creates a positive work environment because more and more team members are satisfied and engaged in their work and have a commitment to their workplace.

It also creates a space where feedback is shared and everyone is given opportunities to grow and improve their work. This leads to a marked improvement in overall work outcomes and profits.

Here are a few strategies we believe in to achieve effective organizational communication:

1. Practising empathy

Understanding that all your team members come from different backgrounds and have very diverse ways of tackling each challenge allows you to view them as more than just elements of your organization. Practising empathy fosters trust and strengthens human bonds, allowing your team to view you as figures that don’t merely direct but also care about them.

At Wobot, we believe in stepping into the shoes of each team member to understand what they can offer us and our clients. This creates a comfortable space for them to exercise their creative freedom and expertise to work cohesively and create better outcomes.

2. We believe in clear communication

No task can be executed without a hitch if there is unclear or muddled instruction. The clarity in communication is crucial for team to perform to the best of their abilities once they are aware of what is expected of them by what timeline. With a clear ‘why’ and ‘how’, the team members are empowered to set a clear final goal and identify smaller attainable tasks to achieve it in the best way possible.

At Wobot, we believe that clarity in communication can solve a majority of efficiency and productivity issues that team members (and, as a result, organizations) face. Hence, we present a clarity in communication through several tools that allows us to assign tasks to specific members of each team based on their experience and capabilities. These tasks can be part of larger checklists for daily or weekly responsibilities and targets to be met by the team.

Managers and team leaders are able to identify who is working on what and for how long. It also allows them to identify if anyone hasn’t completed a certain task or needs additional assistance. This clarity enables team members to know exactly what is needed to be done and also reach out to the team lead or manager for additional assistance they might require.

3. We institute a culture of continuous feedback

We get it. Keeping track of every command and direction at every level across an organization is not an easy task. To achieve that clarity in communication, we have established a continuous feedback mechanism to propose changes that give the desired outcomes. Certain changes are significant to make an organization thrive. At Wobot, we make sure that our continuous feedback helps you bring a change for the better. We provide our team members with timely feedback and due recognition, which allows them to perform better and boosts their morale, creating a healthy workplace.

At Wobot, we have set defined terms to establish a healthy company culture, allowing communication to occur freely without any barriers. This fosters healthy team spirit and encourages free-flowing communication from both directions — upward and downward. This boosts team motivation and performance, further contributing to organizational success.

Effective downward communication ensures that team members can convert every decision taken by the management and team leaders into action. This boosts productivity and minimises confusion and miscommunication. Steady flowing clear communication in this manner also ensures a greater commitment and retention displayed by the team.

This is communicated by the team in what is called upward communication. This information is crucial for managers and team leaders to make better decisions as they have the opportunity to incorporate feedback. It also presents an opportunity for team members to share any difficulties or issues they face while executing a task. This, too, aids in better company outcomes and builds trust in the team members.

4. We have set up a positive feedback loop

Team managers ought to be positive leaders that encourage growth and active learning. The language they use is crucial to shaping the team’s overall outlook too. Our timely feedback keeps you on track, improves productivity and evaluates your overall performance. Our valuable inputs and reviews reinforce knowledge and play a decisive role in our team’s development and learning.

Thanks to our feedback loop, team leaders at Wobot are aware of who is working on what at any given point in time. This allows them to make note of team members that are performing above and beyond and appreciate them directly.

This motivates the team members and increases the trust in their manager and the organization.

5. We make our team members customer ambassadors

The team of any organization act as the face of that organization to outsiders. This means that they will form the basis of what the general public knows about their organization. This is why effective organizational communication plays a key role in how even people outside your organization will perceive you because it rests on the individual experiences of each team member.

If they trust the organization and its higher-ups and feel engaged and respected because of the kind of organizational communication practised, they are more likely to pass on that positive opinion to others.

Wobot’s culture encourages maximum clarity in communication. Our team members are our ambassadors so we always work towards removing the barriers of communications so as to have a better workflow and system. If you seek the Wobot Way of communication, come be part of the team by sharing your resume at hiring@wobot.ai