Engaging citizens in the public service is a key component of any society’s welfare.

In Egypt, for instance, there are various forms of self-independent communities that relied heavily on sustaining their needs not only economically but also in attaining security. In Upper Egypt and local villages in the South, a phenomenon of “social contract” was very popular. Meaning, two or more families would sign a contract that underlines mutual protection of both parties against any intruders whether related to financial disputes or political enhancement. 
The social accountability that ties one community to another is an essential aspect to ensure serving the community. Social accountability can be broadly defined as citizen-led action to demand accountability for providers and, most importantly, is seen as a reaction to the so-called “governance gap” especially with the lack of adequate public service providers in developing countries.
 Many social accountability measures related to the public service scheme have become an integral component in the international programs for civil society organizations and citizen groups. These mechanisms enable the public to recognize the services needed and hold the government accountable for the services required for the community. 
Taking that into consideration, I believe that the most compelling social challenges that need disruptive interference from state-owned institutions or citizen-led initiatives could be achieved as soon as the two parties agree to work collaboratively and transparently.Community-based monitoring is used to ensure that the priorities of the poorest and most vulnerable are taken into account where the status of service delivery is met with the expectations of those who need it. If services are offered to all citizens without requiring them to contribute or engage as organized users, co-production will not take place and the quality of service will decline.
 From a personal point of view, I have been engaged in various experiences with NGOs and local initiatives in Egypt to provide services for the underserved communities; and the most sustainable and most efficient method took place when we brought these local citizens to the table with the service providers.