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Forget about Fintechs and Innovation they aren’t the point — Part 1: It’s all about competition

This is the first instalment, of few articles to share my perspective on innovation, retail banking, Fintechs and competition.

If you see some value in my perspective please do let me know. As they say on youtube “like it, share it, comment on it!”.

In this first piece I would like to challenge the usual narrative around fintech discussions . I would like more focus on the end goal and whether it’s achieved (i.e. winning the competition war) rather than the means (Innovation, Fintech, etc..). That will set the scene for my second piece around how we should evaluate the emerging banking propositions.

It ‘s a question of competition

That’s a fairly simple point, but I think one that is far too often forgotten. All the discussions around innovation, Fintechs, disruption, being customer centric have one purpose. The purpose is to answer the question : “How is the competitive landscape in financial services going to change in years to come?”

Innovation is not an end in itself

Why does it matters? Forgetting the purpose of the debate, we risk drawing irrelevant conclusions. Innovation isn’t about new cool and shiny things (Unless cool and shiny can give a marketing advantage that will enable one to compete in the specific target market).

Lexicon (from an incumbent bank perspective)

Below is what I think is meant by some of the over used terms we see in our industry from an incumbent perspective

Putting customer first- part A = putting customer first in order to ensure that our offering stay relevant to the people that fund our business, hence building up our brand value, our brand being a strategic asset that will enable us to fend off attacks from competitors. We are inspired by the strategy that the likes of Amazon has been following, especially in regards to customer service , that has given them a very strong and sustainable competitive advantage.

Putting customer first — part B = We need to demonstrate to the regulator that we are putting customers best interest first for any new products and services we are offering. That’s not paying mere lip service to the regulator, but embedding in our organisation the right culture through and through to ensure we don’t have a repeat of the PPI scandal. We are still feeling the pain of the PPI debacle on our balance sheet and we have said never again.

Innovation = Due to the current pace of technological development, driven in part by Moore’s law, the status quo is unlikely to last. The adoption curve of new technologies is accelerating, the future of what banking will become is highly uncertain. It’s therefore necessary that our organisation proactively invest in the new technologies and new ways of working that might enhance our banking proposition and fend off potential challenges. We don’t think that a “fast follower approach” is good enough any longer. We fear that a challenger that will have managed to reinvent the banking proposition might get traction too fast for us to respond to the challenge. Therefore being on top of new technologies and potential new propositions will ensure we can respond to any challenges thrown at us. We also seek to explore new areas where we could make money. As well

Fintechs = That’s a catch all term, not clearly defined and meaning very different things to different people. It tends to mean any companies that can challenge or enhance the banking proposition through the use of technology.

  • New companies that claim to be able to challenge our banking propositions through a better or different use of technology. That ranges from neo banks, challenger banks, peer to peer platforms, new FX companies, etc..
  • New companies that don’t aim to challenge our banking propositions but could be supplier of technology that help us upgrade our banking proposition, For instance through better UX, analytics, credit risk, security, onboarding, case management or payments solutions to name just a few areas.
  • Companies in different sectors that could compete with some of our banking propositions e.g. the GAFA (Google, Amazon, Facebook, Apple) As well as those that use more up to date technologies to provide capabilities that we use in our bank through older technologies.

What is the future competitive landscape in financial services?

The FCA has been actively working to encourage more competition in the retail banking sector, they explicitly stated that:

“ [The FCA aims to] promote effective competition in the interests of consumers in the markets for regulated financial services”. [1]

With at least 15 new banking licenses to be issued in the next 5 years [2], we should expect some change in the retail banking competitive landscape. The question remains, how much change?

In 2015 together, Barclays, Lloyds Banking Group, HSBC and the RBS group represented more than 90% of the UK retail banking sector.

I strongly believe that this crushing dominance will be eroded in the next 5 years. The question is to which extent. Will we see a marginal or an extensive erosion of the big 4 market’s dominance?

Extensive or marginal impact of competition?

Extensive erosion of incumbents market share?

According to McKinsey Panorama report[3], by 2025 “Fintechs” threaten from 20% to 60% of retail bank product lines (graph below).

What might be the pace of such drastic erosion? Will it be similar to the Low Cost Carrier disruption of the airlines industry? The below graph shows that the LCC captured capacity share fairly linearly year on year, over a 10 year period.

(example taken from the excellent article from Huy Nguyen Trieu on “3 Fintechs business models” )

Mild erosion of incumbents market share?

Another potential scenario of the change in the competitive landscape is a more benign one (at least from an incumbent persective). In this scenario, the increased competition results in a 10% market share for the new entrants, hence roughly 2.25% for each of the big 4 banking groups.

(Again this example is extracted from the previously mentioned article)

What do I think will happen?

In view of the level of investment in Fintech and the “hype” in the financial services industry the perception is that we are more likely to see an extensive challenge of incumbent competitive position rather than a mild one.

I personally don’t believe the case has been credibly made (at this stage) that this will happen. The only given is that there is increased competition to be seen. Whether or not incumbents can respond effectively to these challenges through their “digital transformation” initiatives is still to be seen.

I will leave it for today on a great quote that summarise the challenges that small new entrants face:

“The battle between every startup and incumbent comes down to whether the startup gets distribution before the incumbent gets innovation.”
Alex Rampell, Andreessen Horowitz [4]

Take a moment to let me know what you think about this first piece. My next article will be on “Why challenger banks need to be 100 times better than incumbents to succeed — today” that might change though..

Hakim is a consultant on digital product management, strategy, proposition development and transformation in Fintech and retail banking. He led mobile strategy and product at Lloyds Banking Group. More recently he was in charge of digital strategy and propositions for small business at RBS. He is also CEO @Diune, makers of Piktures, the best way to enjoy your photos on a smartphone, and founder @FrenchDigital

[1] Extract from the FCA’s objective under the financial services Act 2012

[2] George Osborne statement at the IMF spring meeting 2015: http://www.ft.com/cms/s/0/e01d5838-e50a-11e4-bb4b-00144feab7de.html#axzz3wSOH99sf

[3] http://www.mckinseypanorama.com/media/18162/The-fight-for-the-customer-McKinsey-Global-Banking-Annual-Review-2015.pdf

[4] Quote from Alex Rampell extracted from article on distribution vs innovation, Andreesen Horowitz blog: http://a16z.com/2015/11/05/distribution-v-innovation/