Trained by the knowledge of thousands of doctors and millions of user queries, HealthTap’s Dr. A.I. seamlessly translates your symptoms into a personalized course of care.
PALO ALTO, Calif. — (BUSINESS WIRE) HealthTap, the leader in providing access to high quality, virtual primary healthcare, launched Dr. A.I. today. Dr. A.I. is an Artificial Intelligence-driven symptom checker that routes users to personalized care, such as doctor-written insights and 24/7 access to speak with a physician through text, phone, or video call.
Each year, over one billion people search the Web for health information, with approximately 10 billion symptom-related health searches per year on Google alone. Unlike a doctor, the Web only provides access to generic content related to these symptoms. The Internet does not know how to ask follow-up questions, assess the severity of symptoms, or offer personalized recommendations of what to do next — an art and science known as “medical triage.” Doctors know that accurate and effective triage requires detailed knowledge of a patient’s personal health, making context critical to providing comprehensive, quality care.
HealthTap’s new Dr. A.I. takes into account both patient context and the clinical expertise of doctors who have helped triage hundreds of millions of patients worldwide. Just like an in-person primary care doctor, Dr. A.I. converses with the user to understand their current complaints or concerns and uses the user’s health profile to compute the probable causes of their symptoms.
First, Dr. A.I. analyzes the user’s current symptoms in the context of relevant data from the personal health record they created on HealthTap, including age, gender, prior medical conditions, and medications — to name a few. Next, based on the user’s symptoms, Dr. A.I. uses advanced deep learning algorithms and HealthTap’s vast database of doctor knowledge and expertise to guide patients to care tailored just for them. Dr. A.I. immediately routes patients towards a variety of solutions that doctors previously suggested to other patients with similar symptoms and health histories.
These personalized pathways of care can range from suggesting the patient reads relevant doctor-written content to connecting the patient with a doctor for a live virtual consult. In a virtual consult, doctors can help patients schedule in-person office visits with the appropriate specialist, based on the patient’s symptoms and characteristics.
Dr. A.I. is built from the collective clinical knowledge developed over the course of six-years of applying doctor-expertise to real-world patient questions, from a network of more than 140,000 licensed doctors across 163 specialties.
“Over the past six years, we’ve collected data from tens of thousands of the leading U.S. doctors who’ve collectively triaged millions of patients throughout their careers,” said Geoff Rutledge MD, PhD, HealthTap’s Chief Medical Officer and a Fellow of the American College of Medical Informatics. “We’ve used this data as a training set to prepare Dr. A.I. for helping triage patients at scale. With an average of twenty years of experience per doctor in the HealthTap Medical Expert Network, the knowledge in the network equates to hundreds of thousands of years of medical school training and more than a million years of collective medical practice experience. Applying Bayesian thinking and advanced techniques of Machine Learning and Artificial Intelligence to the rich data we’ve collected from billions of transactions between tens of thousands of doctors and hundreds of millions of patients on HealthTap, we’ve built an expert system that can help triage people to the care they need when they need it most.”
Available via HealthTap’s Android and Apple apps and website, Dr. A.I. is also trained in the art of digital empathy to converse with people using a patient, polite, and compassionate bedside manner. Using an intuitive, user-friendly interface, Dr. A.I. asks dynamic, easily understandable questions, helping people of all ages and demographics seamlessly and conveniently understand the best course of care for them.
HealthTap is the leader in providing consumers with immediate, affordable access to high quality primary care. Through our user-friendly, AI-driven app and website, we provide an unparalleled level of personalized care to each and every HealthTap member. Members have 24/7, unlimited access to virtual doctor consults, an AI-powered symptom checker, and a large library of doctor-authored content. Our powerful AI technology is built from the collective knowledge of thousands of doctors and millions of user questions, providing consumers with the most comprehensive and seamless primary care experience.