Heather HernandezBuilding a Winning Digital CX StrategyIn this digital age of healthcare, it’s imperative to drive scale and stand apart from the competition by building out a strategy for…3 min read·2 days ago----
Heather HernandezSafeguarding the CS OrganizationHow to Prevent CS from becoming the “Catch All” Department3 min read·4 days ago----
Heather HernandezDelivering Excellence Amidst Unique Healthcare IT ChallengesBy Heather Hernandez2 min read·Apr 26, 2024----
Heather HernandezHow to Hire Great CS LeadersLeveraging Evidence Based Insights to Refine Talent Acquisition Strategies3 min read·Apr 23, 2024--1--1
Heather HernandezStrategies for Enhancing Customer DelightBy Heather Hernandez3 min read·Apr 19, 2024----
Heather HernandezScaling CS Without Compromising on Customer DelightClients often ask me how to scale their Customer Success (CS) operations, without increasing headcount, or compromising on the personal…3 min read·Apr 19, 2024----
Heather HernandezHow to WFH like a proHere are some tools you need to setup your office for maximum productivity:2 min read·Nov 4, 2022----
Heather HernandezTop 5 Book Recommendations for Customer Success Leaders1. The Power of Moments, by Chip & Dan Heath2 min read·Aug 3, 2022----
Heather HernandezBest Practices for Great Customer/User Feedback InterviewsHeather Hernandez is a seasoned VP of Customer Success for healthtech companies. She’s obsessed with building experiences that delight…3 min read·Feb 1, 2022--1--1