Heather HernandezLevel up your 1–1sEfficient, connective, and effective 1–1s are crucial for fostering strong manager-employee relationships and ensuring clear communication…May 19May 19
Heather HernandezBuilding a Winning Digital CX StrategyIn this digital age of healthcare, it’s imperative to drive scale and stand apart from the competition by building out a strategy for…May 8May 8
Heather HernandezSafeguarding the CS OrganizationHow to Prevent CS from becoming the “Catch All” DepartmentMay 6May 6
Heather HernandezDelivering Excellence Amidst Unique Healthcare IT ChallengesBy Heather HernandezApr 26Apr 26
Heather HernandezHow to Hire Great CS LeadersLeveraging Evidence Based Insights to Refine Talent Acquisition StrategiesApr 231Apr 231
Heather HernandezScaling CS Without Compromising on Customer DelightClients often ask me how to scale their Customer Success (CS) operations, without increasing headcount, or compromising on the personal…Apr 19Apr 19
Heather HernandezHow to WFH like a proHere are some tools you need to setup your office for maximum productivity:Nov 4, 2022Nov 4, 2022
Heather HernandezTop 5 Book Recommendations for Customer Success Leaders1. The Power of Moments, by Chip & Dan HeathAug 3, 2022Aug 3, 2022