AnyDesk is a popular remote support tool that allows users to connect to another device and access its screen and files from anywhere in the world. Despite its high performance and ease of use, users may occasionally encounter issues such as “AnyDesk not working.”
This guide will help you troubleshoot and resolve the most common problems while also suggesting a seamless alternative to AnyDesk. HelpWire provides the core functionalities needed for fast, professional remote support, addressing many of the issues associated with AnyDesk.
Table of contents:
HelpWire — Best Alternative to AnyDesk
3. Audio Issues
4. Mouse and Keyboard Problems
7. Fatal Errors
HelpWire — Best Alternative to AnyDesk
If you tired of issues with AnyDesk, consider HelpWire as a free alternative. HelpWire offers essential tools for quick customer support on both Mac and PC, accessible from any location. It stands out with its free access for personal and business use and features a user-friendly interface that simplifies the setup of remote support sessions.
Key features include:
- Easy session initiation: Support staff can start a session by sharing a unique client app link.
- Real-time chat: Engage in immediate communication with clients through a built-in support chat that archives conversation histories.
- Efficient file transfer: Transfer files to a client’s remote desktop by dragging and dropping them into the remote session interface.
- Thorough client management: Manage a wide array of client-related tasks, from tracking past support sessions to maintaining client databases.
🌐 Network Issues
Users often face network-related problems with messages like “Waiting for the image,” “This desk is not available,” or “AnyDesk is not connected to the server.” These issues typically arise due to a slow or unstable internet connection, disconnection from the AnyDesk network, or an improperly configured firewall. To resolve these issues, try the following steps:
- Check your internet connection: Restart your router by turning it off, waiting 30 seconds, and turning it back on. Move closer to the router for a better connection or use an Ethernet cable for a direct connection.
- Firewall settings: Ensure your firewall is not blocking AnyDesk. Check your firewall configuration settings and whitelist AnyDesk if necessary.
🛡 ️Firewall Misconfiguration:
If you encounter error messages like win32_10060, win32_11001, win32_10054, or desk_rt_ipc_error, it is likely due to firewall misconfiguration. These errors indicate that the firewall on either the local or remote side is interfering with the AnyDesk connection. To fix this:
- Modify firewall settings: Allow AnyDesk through the firewall on both sides. Go to Windows Settings > Updates & Security > Windows Security > Firewall and Network Protection > Allow an app through the firewall. Check both the “private” and “public” boxes for AnyDesk.
- Whitelist AnyDesk: In some cases, you may need to whitelist AnyDesk using *.net.anydesk.com.
🔊 Audio Issues
For issues related to AnyDesk audio not working, ensure that “Transmit audio output of this desk” is enabled in the audio settings. Additionally, adjust settings under the Security tab > Unattended Access and Permissions for remote users to allow others to hear your computer’s sound output.
⌨️ Mouse and Keyboard Problems
Users often report issues with the mouse and keyboard while using AnyDesk. These problems might occur if the software is not installed correctly. To resolve these issues:
- Reinstall AnyDesk: Uninstall and reinstall AnyDesk to ensure proper installation.
- Reboot your PC: Sometimes, a simple reboot can fix the problem if your Windows PC didn’t boot correctly.
📊 Status Messages:
Here are some common AnyDesk status messages, their causes, and solutions:
- “Could not log in to the remote computer”: This error occurs if interactive access is disabled on the remote computer. Enable interactive access by going to Settings > Security > Interactive access and selecting “Allow always” or “Allow only if AnyDesk window is open.”
- “Session interrupted”: If a session is interrupted, it may be due to antivirus or firewall settings blocking the connection. Ensure AnyDesk is allowed within these settings. Disabling direct connections by adding “/np” at the end of the AnyDesk-ID or Alias can also help.
- “Session denied due to access control settings”: This error occurs if your ID is not added to the remote client’s Access Control List. Add your ID to the whitelist in the Security tab.
- “Your license does not allow more sessions”: If you reach your license session limit, you will need to upgrade your license or terminate background sessions on my.anydesk.com.
- “Session ended due to inactivity”: Update AnyDesk to the latest version and disable auto-disconnect in Settings > Security. You can also set an auto-disconnect timeout.
🔗 Common Connection Issues
Below are some common error messages encountered while connecting to AnyDesk and how to fix them:
- “Please wait for the remote user to accept the UAC dialog”: UAC (User Account Control) helps prevent unauthorized changes to system settings and files. Ask the remote user to confirm the UAC request.
- “Too many rejected connection attempts”: This message indicates that the remote side has denied your session request multiple times. Try connecting later or use unattended access credentials.
- “Logging on to the remote computer is blocked”: This means the remote side is configured to block incoming connections. Request the remote user to change their settings and unlock logging.
⚠️ Fatal Errors
In the event of a fatal error, a crash dialog containing technical information will be displayed. Clicking the “Send” button will submit all crash details to AnyDesk’s servers. You can also provide more information by sending a copy of the crash report and a report of pre-crash activities to AnyDesk’s support team.
