HelpWire vs Supremo: Choosing the Right Remote Access Tool for You

Need to troubleshoot a colleague’s computer from afar? Or maybe you want to remotely access your home PC while traveling? Whatever your reason, reliable remote access software is a must-have. But with so many options on the market, picking the right one can be overwhelming.

This post compares two popular choices — HelpWire and Supremo — to help you decide which tool best fits your needs.

HelpWire

Free, Simple, and Efficient for Basic Need

HelpWire is a newcomer in the remote desktop scene, specifically designed for small businesses and IT consultants offering on-demand support. It shines with a free, forever plan that covers both Windows and macOS desktops. Its user-friendly interface prioritizes quick session starts and easy client management, making it ideal for freelancers and small teams.

While HelpWire doesn’t offer mobile device access yet, it compensates with a robust feature set for basic remote assistance:

• Effortless file transfer: share files seamlessly between your machine and the remote computer.
• Real-time chat: collaborate and troubleshoot issues smoothly with built-in chat functionality.
• Multiple monitor support: view and manage all connected screens on the remote device.
• Unlimited scalability: help unlimited clients with unlimited monitors each, perfect for growing businesses.
• Team collaboration: work together with colleagues by assigning roles and permissions.

The biggest perk? HelpWire is completely free!

Supremo

Feature-Rich and Flexible for Power Users

Supremo goes beyond basic remote access, catering to users who need advanced features and multi-device support. It works seamlessly across all major desktop and mobile platforms, making it a versatile option for diverse teams.

Supremo offers tiered plans to suit different needs. The free trial lets you explore all features before committing. Here’s what sets Supremo apart:

• Unattended access: remotely access devices even when the user isn’t present.
• Detailed reporting: track remote session activity and identify trends.
• Remote printing: print documents directly from the remote computer.
• Mobile device access: troubleshoot on-the-go with Supremo’s mobile apps.
• Customization: tailor the user experience with Supremo’s branding options.
• API integrations: integrate Supremo with your existing workflows for a streamlined experience.

While Supremo doesn’t offer a free plan, their paid subscriptions start at a reasonable $8 per month. With various tiers offering different levels of concurrent connections, you can choose a plan that best fits your team size and workload.

The Verdict: Which Tool Should You Choose?

HelpWire is perfect for:

• Freelancers and small businesses need basic remote support.
• Users on a budget who prioritize a free solution.
• Those who primarily work with desktops (Windows or macOS).

Supremo is ideal for:

• Larger teams require advanced features like unattended access and mobile support.
• Businesses looking for detailed reporting and customization options.
• Users who work across desktops and mobile devices.

Ultimately, the best choice depends on your specific needs and budget. If simplicity and affordability are your top priorities, HelpWire is an excellent free option. But if you require a feature-rich, multi-device solution, Supremo’s paid plans offer the flexibility and functionality you need.