>a steadfastly dysfunctional ticketing business.

I cant think of a single person I know in the past 2–3 decades who hasnt said the words Ticketmaster and then either swear and spit on the floor.

Probably one of the most despised companies ever so reading this is a bit like reading Hillary Clinton talking about poor people dying in the middle east. Youre not a part of the solution, you ARE the problem.