All the things that are wrong with Intranets
Every organization faces competitive pressures to stay relevant, lean and ahead of the curve. On the one hand, this means employees should be able to make informed decisions quicker and quicker, yet on the other hand, the amount of data in the world is doubling every 18 months.
What has however remained constant, for the most part, is the software with which businesses support their employees. Many of today’s most popular programs–CRM, ERP, Payroll, KM, but also Intranets–have been around in their current form for over a decade, without any mind-bending changes to their original concept.
This has implications for the productivity of employees which don’t always find the same level of ease of use with their workplace applications as they do on their iPad. Here are some examples:
1. Search is a huge untapped potential
Employees are having a hard time finding what they’re looking for; having to click through too many windows and sieving through too much outdated, incorrect or irrelevant information along the way.
The danger of relying on plainly wrong information aside, consider the time that is lost: Imagine just for a second that every employee could save just half an hour every day through better and more intelligent search results. Times all the days in the year (~231 average working days in the US in 2016). Times hourly wages (~$22 per hour for knowledge workers in the US). And you saved yourself a whooping $2,563 that year, for just one employee. Only when you spell such figures out do you realize how much the potential really is–even for just small improvements–to improve the bottom-line.
Shaving time off inefficient searches is just a win-win-win all around. It’s not just money saved for staff, it’s satisfaction increased among customers, wait times reduced in call centres, decision-making processes sped up among management, etc. If you tackle search, everything else sorts itself out.