Technology Development
1. feat: New APIs for search: adding new API endpoints for search, migrations to add appropriate indexes
2. fix: Fixes i18n is not working on the help center dashboard.
3. chore: Adds the ability to automatically initialize the TL direction.
4. feat: Ignore bots in avg_first_response_time, ignore bots in avg_first_response_time, add bot handoff event, add handoff event listener and reporting event.
5. fix: Ignore agent bot in first response, typo in query and migration.
6. refactor: Calculate first_response with last handoff, method defn order, separate mute helpers for conversation, rename migration script.
Community Development
1. Released the January 2023 Monthly Report of Defigram.
2. Shared information about Defigram through infographic tweets.
3. Initiated next price goal prediction in the Twitter community.
